What Up in Sunny Long Beach, Calif.?
May 2, 2010
Flying into sunny Long Beach California from Portland Oregon was smooth sailing. The weather is lovely, bright warm sunshine, slight breeze. I see bunches of swaying palm trees. I am here to co-present with Harold Urman at the Aging Services of California annual conference on Tuesday afternoon May 4 from 2:15-4:15. Our presentation is called, It’s Not Just a Meal Anymore. Harold will highlight research validating the competitive advantage of meeting resident dining expectations and I will share how to turn research into actions and improved server behaviors you can use tomorrow to improve hospitality and service in your communities. See you there!