Cindy’s Bio

Cindy Heilman MS, DTR

Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards.  She is the CEO of her own company, Higher Standards®, and creator of Kind Dining® Training.  Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician  Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

Cindy has been honored as recognized Dietetic Technician of the year (Oregon 1998) and she received the American Dietetic Association (ADA) National Award for Excellence in Dietetic Technology in 1999.  Cindy holds a Masters Degree in Food and Nutrition Management (2005) and was recently elected as ADA’s At Large Delegate: Dietetic Technician (2010-2012).

Through her graduate research, she recognized the relationship between improved training of staff serving meals and a respectful dining experience in senior living communities.

Cindy is a national speaker and trainer who’s lifelong dedication to hospitality and nutrition shines in her passion for improving the dining experience of seniors and servers.   She lives in Portland, Oregon with her husband Mike, daughter Katrina and dog Sunny bear.

Professional Recognition

• At Large Delegate: Dietetic Technician: American Dietetic Association 2010-2012
• Award for Excellence in Dietetic Technology 1999: American Dietetic Association
• Recognized Dietetic Technician of the Year 1998: Oregon Dietetic Association

Professional Membership/Activities

• Honors Committee Member:  2009-2010: American Dietetics Association
• Fast Track Candidate National Speakers Association (NSA) 2009-2010
• Member American Society for Training and Development (ASTD) Cascadia Chapter
• Member Education Committee: Making Oregon Vital for Elders (M.O.V.E. coalition)
• Member Oregon Dietetic Association, Oregon Consulting Dietitians
• Current Certified  ServeSafe  Instructor
• Past Board of Directors: Oregon Health Care Association (OHCA): Business Partner Rep: 2003-2008

• Speaking and Training

  Call today
  to book Cindy for a workshop or event, or Media contact
  Please call:
  

  503-913-1978

  or email: Cindy@HigherStandards.org
  
  

• Font Size

• Kind Dining Testimonial

  “Module 2 of Kind Dining® was the most interactive session and made us realize the challenges our residents have everyday”.
  
  Molly Robinson,
  Food and Beverage Director: The Springs at Clackamas Woods, Milwaukie, OR.
  
  

• Kind Dining Tags

  behaviors care CCRC challenging checklist class communities elder etiquette excitement expectations hiring honest hospitality Kind Dining learning manners module physician plates polite resident respect servers service serving skills staff standards Training welcome workshop