Enjoyment of Training
July 22, 2009
I enjoy training servers in new skills that give them confidence to connect to your residents and their co-workers. Read my latest article in the Retirementhome.com. newsletter. Title is; Serving Up Connections with the Coffee. To read click here
The Face of Your Organization
July 9, 2009
“Society is always taken by surprise at any new example of common sense” Ralph Waldo Emerson
This quote reminds me of many conversations I have with managers/providers about the value of training people who serve meals to our elders. They often take for granted that servers know how to show respect, be polite and will demonstrate common courtesies while serving. Read more