What up in Spain, Oregon, New Hampshire?
May 27, 2010
Thank you for reading my Blog. I have been transforming myself over this last year in order to grow my business and reach out to a broader market via my website, my LinkIn profile and my current customers! I spend a lot of energy challenging the teenagers and adults I train through Kind Dining, to grow as people, become Smart Learners, and commit to making a difference in the lives of the elderly diners they serve.
I share that learning new skills which help us become closer to the people we love, the people we work with, and the broader community we live in, is what ultimately energizes us to be genuine in our relationships and who we are.
I am heading on a 10 day vacation. I look forward to relaxing in the sun, eating great food, and roaming through beautiful coastline. The best news is that 4 days after I return, I will be teaching another Kind Dining class in Portland and then heading to New Hampshire to teach my first class on the East Coast!!! Thank you for supporting service training. Stay tuned!
Changing from the inside out
May 27, 2010
Presenting at the Aging Services of Calif. convention on May 4 was fun. Long beach offered such vacation weather, I saw many Oregonians there, and presenting with Harold Urman offered great opportunity to reconnect.
This years conference theme was Communities: Inside Out. Participants were challenged to rethink their notion of community and be open let go of the past and envision future community models that might better serve the diversity, lifestyles and personal needs of future aging residents.
Communities: Inside Out resonates with me as I believe the key to restructuring for the future begins now, by optimizing the dining experience for residents through educating and training dining servers.
When we rethink how vital their role is to business success; it becomes easy to commit to nurture, train, and change behaviors from the inside out. Find out more on how to change server behaviors today, in my next article in RetirementHome.com. Changing from the Inside Out with Best Dining Practices.
What Up in Sunny Long Beach, Calif.?
May 2, 2010
Flying into sunny Long Beach California from Portland Oregon was smooth sailing. The weather is lovely, bright warm sunshine, slight breeze. I see bunches of swaying palm trees. I am here to co-present with Harold Urman at the Aging Services of California annual conference on Tuesday afternoon May 4 from 2:15-4:15. Our presentation is called, It’s Not Just a Meal Anymore. Harold will highlight research validating the competitive advantage of meeting resident dining expectations and I will share how to turn research into actions and improved server behaviors you can use tomorrow to improve hospitality and service in your communities. See you there!