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	<title>Higher Standards</title>
	<link>http://higherstandards.org</link>
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		<title>Looking for hospitality training? 100 people experienced Kind Dining® in January, here are 6 of the top comments:</title>
		<description><![CDATA[1. I enjoyed being here&#8230;.. I learned something I never thought of. Cindy made it interesting in a way that made me listen and learn. 2. Lots of good information for all levels of staff. 3. Cindy was really able to keep the groups attention by having us interact. I really liked that..it was informative [...]]]></description>
		<link>http://higherstandards.org/1315</link>
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		<title>January 2012 Kind Dining Connection</title>
		<description><![CDATA[Read the January 2012 issue of Kind Dining® Connection for: Ways to foster community in the dining room, especially for single residents A Kind Dining® success story that will warm your heart Ideas for winter table centerpieces A new B♥ Kind, B♥ Courteous, B♥ Service Smart tip And much more! Would you like to have [...]]]></description>
		<link>http://higherstandards.org/1309</link>
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		<title>Leave No &#8216;Odd Man Out&#8217; at the Dining Table in Long-Term Living</title>
		<description><![CDATA[After recently teaching my dining class in a senior care community, I had an illuminating conversation with a resident. During the class I had mentioned that staff and administrators should learn the importance of setting the table mindfully. This resident shared her frustration in seeing all the tables in her dining room set with even [...]]]></description>
		<link>http://higherstandards.org/1305</link>
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		<title>Transforming Resident Dining Service Captures 2011 Optima Award</title>
		<description><![CDATA[PORTLAND, Ore. — The Villa Crest Nursing and Retirement Center of Manchester, N.H. dramatically increased meal revenue while also improving both customer and staff satisfaction just over a one-year period. The efforts earned Villa Crest the national 2011 Optima award presented by Long-Term Living Magazine for innovative, outcome-oriented staff teamwork in long-term care communities. Key [...]]]></description>
		<link>http://higherstandards.org/1294</link>
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		<title>New Dining Practice Standards Have Arrived</title>
		<description><![CDATA[The Pioneer Network has finalized and published nationally agreed upon new food and dining standards for people living in nursing homes. The report includes 62 pages of evidenced-based research that spotlights the connection between the residents&#8217; dining experience and their quality of life. Designed to shift food and dining standards from traditional diagnosis-focused treatment to [...]]]></description>
		<link>http://higherstandards.org/1277</link>
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		<title>The Dining Experience and Your Quality Indicator Survey</title>
		<description><![CDATA[Last month I discussed &#8220;How the Dining Experience Affects Your Quality Indicator Survey&#8221; on the Long-Term Living magazine blog. It&#8217;s timely to consider this issue because the new federal Quality Indicator Survey (QIS) process is being rolled out across the country by Medicare and Medicaid. Check out the new QIS forms here: Dining Observation Quality [...]]]></description>
		<link>http://higherstandards.org/1266</link>
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		<title>Polishing service</title>
		<description><![CDATA[Each Kind Dining class offers a unique learning experience and opportunity for people who serve together to grow together.  Such was the case with Villa Crest, a nursing home and retirement center in Manchester, New Hampshire.  Embracing person-centered care to the fullest, their staff within a 12 month time-frame turned a typical nursing home dining [...]]]></description>
		<link>http://higherstandards.org/983</link>
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		<title>Maintain dignity in dining</title>
		<description><![CDATA[Twenty-five years ago, it was common practice to feed residents in nursing homes by injecting them with pureed food by mouth via a giant syringe. Thankfully, as a society we have backed off the institutionalization of our elders. In the same way we no longer refer to psychiatric hospitals as “lunatic asylums,” or label the [...]]]></description>
		<link>http://higherstandards.org/1144</link>
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		<title>Enthusiastic return on investment</title>
		<description><![CDATA[I love hearing feedback after I’ve been inside a senior living community to deliver Kind Dining training. Nothing gives me more enthusiasm for pressing ahead and making a dent in the overall quality of hospitality in this industry. Of course, it needs more than a dent. It needs a big shove! Recently, I heard from [...]]]></description>
		<link>http://higherstandards.org/1136</link>
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		<title>Teachable Moments</title>
		<description><![CDATA[Teachable moments hold great value to our efforts to move customer service forward. I checked in with Sarah, the administrator I am working with in New Hampshire. I wanted to know how things were going since my training sessions there. She sounded alarmed at first. “I’m afraid we’re backsliding,” she said. It turns out there [...]]]></description>
		<link>http://higherstandards.org/1116</link>
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