Speaking
Motivational Speaking: Break outs or Keynotes presented by Cindy Heilman:
Making Meals Magnificent-Speaking to the profitability of teaching the Universal Language of Hospitality
Sharing meals is one of the most satisfying actions we do as humans. We talk, we laugh, we discuss, and we interact with each other. Meant for relaxation and pleasure, mealtime offers opportunity to strengthen connections. Connections your residents make over meals is vital to their happiness and sense of belonging.
Oftentimes management feels the diversity of staff is a barrier to making connections or to providing good meal service, citing language barriers, or cultural differences as culprits. In this memorable, insightful and often humorous, interactive session Cindy outlines simple techniques that will immediately boost your service connectivity no matter how diverse a serving staff you have. In fact, the take away is that diversity is a benefit to you! Learn why and how your staff should be engaging residents through proper use of etiquette and superior customer service skills.
2 hours with breakfast served——-We can adjust this program without breakfast service to 1.5 hours.
What people are saying about Cindy’ presentations:
“The best session I attended at conference.”
“Great session. Fun and different”
“Great, practical ideas. Motivates me to review our dining standards with staff”
Transforming Dining Workshop- Making a House a Home: Building Relationships One Meal at a Time.
This inspirational program re-affirms what we have always known, and latest research now validates, that the quality of social connections at mealtimes affects residents’ overall well-being. Meaning the actual condition of their health! It also affects their general happiness with living in your community. Happier residents attract more residents! Whether they receive their food in their rooms or in community dining spaces, residents interact with staff at each meal. Explore with me specific techniques you can employ tomorrow to maximize this opportunity that will grow occupancy, grow your servers to make worthwhile connections, the outcome being to exceed residents expectations. We’ll explore how to deal with common barriers and discuss different dining style options you might consider.
1.5 hour session
What people are saying about Cindy’ presentations:
“Has a lot of suggestions, really enjoyed presentation”
“This was a wonderful session. The speaker was very helpful! I loved it & her!”
“You can tell the speaker has a lot of experience. I enjoyed hearing about her history in food service.”
Metamorphosis: A Sensible Process of Change
Don’t let resistance to change delay service improvement in your community. Cindy Heilman makes the case for a change in attitude around server and resident relationships . She will introduce a change process that will make you laugh it is so simple. Her interactive workshop gets administrators, managers, and servers looking at dining with new possibilities. She will present concrete practical planning and training methods to make change happen and stick. Participants will;
* Discover an attitude shift in dining leadership
* Learn a 4 step process for change called Metamorphosis
* Experience a practical skills training technique-one of many designed to inspire serving staff
2-4 hour session
It’s Not Just a Meal Anymore- It’s a way to energize your staff?
How you manage mealtime relationships has a measurable affect on how your resident’s enjoy living in your community. Whether your residents’ receive their meal in their rooms or in community dining spaces, a human being delivers it. Join our interactive session to learn core knowledge, discuss valuable skills and behaviors your servers must do to keep them self-confident, engaged and enjoying serving meals. Our goal is to keep your dining room service up to date, comfortable to eat in, fun to work in, and attractive to incoming Boomers. Learn the secrets to exceed residents’ expectations and key management initiatives you should implement to optimize their dining experience.
1.5-2 hours session
Transforming Dining Workshop-Exploding the Myths that Keep Dining in Status Quo
Staying on the cutting edge of culture change in dining is vital in today’s economy. The next generation of Baby Boomers is arriving. There will be more of them and competition will be keen. They bring higher standards of living and higher standards of dining service expectations. Most communities are in various stages of making improvements in dining service levels, and trust me it gets a lot easier if you have no fear that regulations are holding you back. In this interactive session we discuss how to get your staff comfortable with moving forward, why it is important to them, their residents and we tackle the most common myths around regulations head on.