Events Training & Speaking

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January,  2012

Kind Dining Workshop-including Train the Corporate Traner

Event: Kind Dining Workshop/Train the Corporate Trainer
Bethesda Conference Center
St. Louis, Missouri
September,  2011

Co-Presenter

Event:  American Dietetics Association Food and Nutrition Conference and Exhibition
Presentation: The QIS Survey Process; Is your Community Ready?
San Diego, California.

August,  2011

Speaker

Event:  Florida Health Care Association Annual Conference
Presentations: Feel the Change a Comin’ in Dietary, Emotional Control in the Dietary Environment
Orlando, Florida.

May,  2011

Speaker

Event:  Washington Health Care Association Annual Conference
Presentations:  Making Meals Magnificent & Setting the Meal
Tacoma, Washington.

Speaker

Event: “Celebrate Age” Oregon Alliance of Senior and Health Services Annual Conference
Presentation:  Let’s face it! Residents have an Appetite for Customer Service
Redmond, Oregon.

February,  2011

Speaker

Event:  M.O.V.E.(Making Oregon Vital for Elders ) Coalition
Presentations: More than a Meal : Blending Service and Hospitality in a Culture Change Environment
Wilsonville, Oregon.

November  2010

Kind Dining Workshop

Event: NE Regional Kind Dining Workshop
Yankee Candle Conference Center, Deerfield, MA.
NHC-Holyoke Health Care Center
Villa Crest Nursing and Retirement Center
Buckley Health Care Center
August  2010

Kind Dining Workshop

Event: Kind Dining Workshop
Willamette View CCRC, Portland OR.
August  2010

Kind Dining Workshop/Training

Event: Kind Dining Workshop/Train the Corporate Trainer
Town & Country Skilled Nursing Community
St. Louis, Missouri
July  2010

Kind Dining Workshop

Event: Kind Dining Workshop
Rock of Ages Mennonite Home RCF
McMinnville, OR.
June 2010

Kind Dining Workshop/Training

Event: Kind Dining Workshop/Train the Corporate Trainer
Villa Crest Nursing and Retirement community
Manchester, New Hampshire
May 2010

Co-Speaker

Event: Aging Services of California
Presentation: It’s Not Just a Meal Anymore

Co-Speaker Event:  Aging Services of California Presentation ~ It’s Not Just a Meal Anymore
Long Beach, California

October 2009

Speaker

Event:  American Health Care Association Convention
Presentation:  Making Meals Magnificent
Chicago, Illinois.

May 2009

Speaker

Event:  Washington Health Care Association Convention
Presentation:  Metamorphosis Change is Coming
Vancouver, Washington

October 2008

Speaker

Event:  American Health Care Association Convention
Presentation:  Making Meals Magnificent
Nashville,  Tennessee

April 2008

Speaker

Event:  Montana Health Care Providers Association Convention
Presentation:  The Importance of Dining ~ Building relationships one meal at a time
Bozeman, Montana

July 2007

Speaker

Event:  Idaho Health Care Association Convention
Presentation:  Sparking Culture Change in your Dining Program
Boise, Idaho

June 2007

Speaker

Event:  Oregon Healthcare Association
Presentation:  Making a House a Home ~ Teaching Service Skills
Portland, Oregon

March 2007

Facilitator/Speaker

Event:  Transforming Dining Workshop
Presentation:  Making Oregon Vital for Elders
(M.O.V.E.) Portland, Oregon

July 2006

Speaker

Event:  Dietary Managers Association National Conference
Presentation: Residents Have an Appetite for Customer Service
Milwaukee, Wisconsin

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Choices: A Kind Dining® Success Story

When Villa Crest Nursing and Retirement Center wanted to transform the dining experience in their senior living community, they turned to Kind Dining® for help with staff training. The result of their hard work is Choices restaurant, much happier residents and staff, and an Optima award!



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“This training will result in a significant impact on the dining experience”

John Hogan,

--- Executive Director in long term care and Instructor Oregon State University in Health Management and Policy

Hospitality for Boomers

Hospitality for Boomers

Order Today and Save 15%!

Hospitality for Boomers: How to attract residents, retain staff, and maximize profitability by Cindy Heilman is available now. This quick read shares a unique service perspective and is full of hospitality tips:

  • Respecting your diner’s experience
  • Training your staff to excel
  • Applying empathy daily
  • Exceeding your residents’ expectations
  • Building your hospitality team
  • Growing your employees personally and professionally
  • Focusing your leadership team
  • And more!

Order copies for your staff today and save 15% off regular pricing: $22.95 $19.51 + s&h.