What Up in Sunny Long Beach, Calif.?
May 2, 2010
Flying into sunny Long Beach California from Portland Oregon was smooth sailing. The weather is lovely, bright warm sunshine, slight breeze. I see bunches of swaying palm trees. I am here to co-present with Harold Urman at the Aging Services of California annual conference on Tuesday afternoon May 4 from 2:15-4:15. Our presentation is called, It’s Not Just a Meal Anymore. Harold will highlight research validating the competitive advantage of meeting resident dining expectations and I will share how to turn research into actions and improved server behaviors you can use tomorrow to improve hospitality and service in your communities. See you there!
Teaching Respect
April 2, 2010
My husband had minor foot surgery early this morning and as the nurse put the final wrap on his foot, she asked me what I do for work. I shared, I teach food servers in senior living communities how to show good service to elder folks. She immediately reacted with a big surprised smile and blurted “that is so needed! Younger people just don’t know how to show respect to older people!” Read more
