New eyes’ for nursing homes through QIS in Long-Term Living Magazine
March 8, 2012
Even when putting resident needs first is a clear intention, it may take new eyes to see where and how transforming change must occur.
My latest e-article for Long-Term Living Magazine, New Eyes’ for Nursing Homes Through QIS, talks about the new QIS expectations and how to take a fresh perspective in your senior living community.
How about you? What do you see when you look around your senior living community? Are better relationships being built? Are you defining and achieving higher standards of service quality? Are you educating staff about new skills and responsibilities?
I’d love to hear about your challenges and successes. Feel free to post your stories below in the comments section.
Looking for hospitality training? 100 people experienced Kind Dining® in January, here are 6 of the top comments:
January 29, 2012
1. I enjoyed being here….. I learned something I never thought of. Cindy made it interesting in a way that made me listen and learn.
2. Lots of good information for all levels of staff.
3. Cindy was really able to keep the groups attention by having us interact. I really liked that..it was informative and brought clarity on several unclear procedures.
4. I am impressed. Although I did dislike having to leave my office… Once I was here I appreciated the class. “I am a person who can be a little hard to convince” .{“change in dining is comin”}
5. The class was very informative. I walked away with a little more knowledge of dining and services and tools we need to make a better experience for residents and guests of my community.
6. This is a great program and everyone benefits from it. We take our residents for granted and the only thing they ever want is a smile, hello, and thank you.
I enjoy teaching Kind Dining (hospitality and customer service) workshops and helping community staff at all levels learn new skills to implement right away which improves their service at mealtimes. I will be sharing more about my recent experience in St. Louis, working with Bethesda Health Group Inc. A company which is bringing Higher Standards of service to their residents, through skill development and relationship building of their staff. Read more in my next Kind Dining® Connection newsletter…
Lasting Connections
April 4, 2010
Today is Easter 2010. Yesterday while carting through the crowded aisles at Safeway I was enveloped in that all too familiar feeling, the sense of loss. Fourteen months ago my mom died of lung cancer. At two months shy of her 80th birthday she was still the driving family force, and with an amazing show of courage and a sense of moving on to a new adventure, she left us. Read more
