New eyes’ for nursing homes through QIS in Long-Term Living Magazine
March 8, 2012
Even when putting resident needs first is a clear intention, it may take new eyes to see where and how transforming change must occur.
My latest e-article for Long-Term Living Magazine, New Eyes’ for Nursing Homes Through QIS, talks about the new QIS expectations and how to take a fresh perspective in your senior living community.
How about you? What do you see when you look around your senior living community? Are better relationships being built? Are you defining and achieving higher standards of service quality? Are you educating staff about new skills and responsibilities?
I’d love to hear about your challenges and successes. Feel free to post your stories below in the comments section.
Hospitality and Leadership in the Dining Room
February 13, 2012
Don’t miss Hospitality and Leadership the Dining Room, published January 31st in Long-Term Living Magazine, to learn more about:
- Training front line servers
- Improving your bottom line
- Breaking down barriers
