Looking for hospitality training? 100 people experienced Kind Dining® in January, here are 6 of the top comments:
January 29, 2012
1. I enjoyed being here….. I learned something I never thought of. Cindy made it interesting in a way that made me listen and learn.
2. Lots of good information for all levels of staff.
3. Cindy was really able to keep the groups attention by having us interact. I really liked that..it was informative and brought clarity on several unclear procedures.
4. I am impressed. Although I did dislike having to leave my office… Once I was here I appreciated the class. “I am a person who can be a little hard to convince” .{“change in dining is comin”}
5. The class was very informative. I walked away with a little more knowledge of dining and services and tools we need to make a better experience for residents and guests of my community.
6. This is a great program and everyone benefits from it. We take our residents for granted and the only thing they ever want is a smile, hello, and thank you.
I enjoy teaching Kind Dining (hospitality and customer service) workshops and helping community staff at all levels learn new skills to implement right away which improves their service at mealtimes. I will be sharing more about my recent experience in St. Louis, working with Bethesda Health Group Inc. A company which is bringing Higher Standards of service to their residents, through skill development and relationship building of their staff. Read more in my next Kind Dining® Connection newsletter…
Servers: Nursing vs Foodservice
March 9, 2009
Are servers working in the nursing department as caring as the food service department staff about serving a meal? This question often tops the list of challenges in senior living communities., whether I’m working with a skilled nursing home, assisted living community, residential care community, or Continuing Care Community (CCRC).
A dining director in a CCRC remarked last week that servers from their nursing department (nurse aides) care about the residents, however many don’t care to learn new skills about meal service. She exacerbated, ” they don’t see a need to spend the time learning because they believe they already know everything about the residents”. Read more
Insight #1-Sharing personal information…
January 9, 2009
What I find most often when talking with teens and young adults serving meals to residents is that they are just coping with how to address uncomfortable situations with residents. Most try to be polite, many admit to not having enough patience, and some are plain honest about their own rudeness to discourage uncomfortable conversations.
